FAQ Topics
New Login Process To comply with recent regulations and protect you from identity theft, we have made some changes to the way you Login to NETELLER. These changes will involve two parts:
1. First, we have eliminated using your Account Number to login to Neteller. Instead of using your account number to login, you will be asked to setup a new Login ID that will take the place of your account number each time you login. This new Login ID must be between eight (8) and twenty five (25) characters and must contain at least two numbers or special characters. (i.e. 1, 3, @, *, etc.). Once you create this new Login ID you must use it to access Neteller in the future. If you would like to change your Login ID, you can do so on Neteller the same way you change your password. If you forget your Login ID, contact one of our branches and we will reset it for you. (NOTE: This change will not affect your password. However, you can also change your password on Neteller.)
2. The second change is implementing what are called "Challenge Questions." These questions will help ensure your account information is confidential. The first time you login to your account, and after creating your Login ID, you will see ten (10) questions displayed on the screen. Those questions are:
. What city where you born in?
. What is your mother's maiden name?
. What is your favorite color?
. What was your first pet's name?
. What is your favorite food?
. What is the name of a favorite school teacher?
. What is the name of a favorite childhood friend?
. What is your favorite vacation place?
. What is your grandmother's maiden name?
. In what city was your grandfather born?
The first time you login you will be required to answer at least six (6) of these questions. Then each time you login after that, you will be asked to answer one (1) of those questions, randomly selected. Only after you correctly answer this question will you be logged into Neteller. You can change your answers to these questions at anytime on Neteller. If you forget your answers to these questions just call one of our branches and we will reset them for you. (NOTE: Your answers to these questions are case sensitive. So "pocatello" is not the same as "POCATELLO.")
So in summary, the first time you login you will be required to complete these steps before accessing your account:
. Go to the Neteller Login screen
. Use your Account Number and current password to login
. Create a new Login ID (8-25 characters with at least 2 numbers or special characters)
. Answer at least 6 of the 10 challenge questions
After you have completed this initial setup, each time you login to Neteller you will be required to complete these steps before accessing your account:
. Go to the Neteller Login screen
. Use your new Login ID and current password to login
. Answer one of the 6 (or more) questions you previously setup.
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Forgotten Password
If you have forgotten your password or your account is locked up from bad password attempts, please call the credit union at (208) 235-7100and one of our friendly staff will reset it for you. Do not submit a NETELLER application (these are for new accounts only). For security reasons, after five incorrect password attempts NETELLER will automatically lock your account.
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Changing Your Password
Passwords can be up to 9 characters in length. When you change your password, remember that it requires at least four letters and two digits. You can change your password by logging into your account and clicking on Change Password.
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Examples of Incorrect Passwords
johnsmith - does not contain at least two digits
jim2001- does not contain at least four letters
23freddy45 - has more than nine characters
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Unable to access NETELLER Account Logon Page
With recent security changes to our NETELLER machine, you are now required to upgrade your internet browser to the latest version, Internet Explorer 6 SP1 or Netscape 7.1 . Please make sure you are using these latest browsers. If you need furthur assistance please contact the credit union.
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Logging out of NETELLER
When exiting your NETELLER account, please use the "Log Out" button. The "Log Out" is a security feature that helps protect your account information from unauthorized users, especially when you are using public computer terminals. If you exit your account without using the "Log Out" feature, you may have to wait several minutes to re-enter your account. ISUFCU is dedicated to providing you with the highest possible security and protection regarding your account information.
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Transferring Money Between Two Different Accounts
In order to transfer money between two accounts, even if they are both under the same name, each account must be authorized to accept transfers. Transfer requests can be approved by contacting the credit union at (208) 235-7100.
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Cross Accounts Transfer Passwords
These passwords will allow other members to transfer money into your account, but will not allow them to view any of your account information. Starting October 14, 2003, members who have been signed up for cross transfer in the past will have to set up passwords. To set up a Cross Account Password, log into Account Access and choose Edit Password from the menu bar. Even if you have had the ability to do cross transfers in the past, you will need to go into each of your accounts and set up a Cross Account Password as directed above.
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Step By Step Instructions For Setting Up Your New Transfer Password
1. Get Into Your NETELLER Account by Entering Your Login ID & Password
2. Once You Are In Your Account Click Passwords/Settings from the Menu Bar on the Left Hand Side
3. Select Cross Transfer Password
4. Enter In Only A
New Password and Confirm Password Then
Select Change.
*Since This Is A New Password You Will Not Have A Current Password.*
5. A Screen Will Come Up Confirming Your Password Was Successfully Changed.
PLEASE NOTE: YOU WILL NEED TO DO THIS WITH ALL ACCOUNTS THAT YOU NEED TO TRANFER TO. IF YOU GET A MESSAGE THAT YOU ARE NOT SET UP FOR CROSS TRANSFER YOU WILL NEED TO CONTACT THE CREDIT UNION TO SET THAT UP FOR YOU.
back to top Step by Step Instructions For Using Cross Account Tranfers 1. Select
Cross Acct Transfers from the Menu Bar on the Left Hand Side
2. Enter The
Account Number That You Wish To Transfer Money To. Enter The
Password.
**The Password Is The Cross Transfer Password That You Set Up Earlier For That Account. Note:
This is a new password, your
NETELLER Account Access Password will not work.
Then
Click Select Suffix 
3. Then Select The Suffix You Would Like The Money To Come From & Dollar Amount & What Suffix You Want It To Go To. When That Is Completed
Select Tranfer.
4. A screen Will Pop Up That Will Tell You If It Was Successfully Transfered. You Can Print It To Keep In Your Records Or Just
Select Finish To Return To Your Account Balance Screen.
IF YOU FORGET YOUR TRANSFER PASSWORD, YOU WILL NEED TO CONTACT THE CREDIT UNION TO RESET THAT PASSWORD. THANKS! back to top
NETELLER'S usage of Cookies
NETELLER uses a cookie to monitor your browser and ultimately disconnect when your computer is idle for a predetermined period. This security feature helps prevent someone from accessing your account if you forget to sign off and leave your machine unattended. In order to use NETELLER, cookies must be enabled on your web browser.
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Scheduled Maintenance
Regular system maintenance and end-of-day processing is performed on our system each weekday, Monday through Friday, around 7 pm MST for about 20 minutes. During this time, NETELLER access is unavailable.
Here is the error message you will receive:
Could not connect to JRun Connector Proxy
Please contact the system administrator for this web site.
If you find that you are unable to log on around this time, please wait and try again. Occasionally on the last day of the month service will be interrupted briefly as we complete month-end processing. If you can't connect, please wait a few minutes and try again.
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Downloading Account History In QIF Format
The QIF file format supports downloads to MS Money and Quicken 2004 and later. Quicken 2005 and above will not support the QIF format. You can download your account history in QIF format by logging into your account and clicking on Account History, selecting QIF Format Download, and clicking on Get History. Netscape users will have a box pop up prompting them where to save the file. Internet Explorer users will have a different box pop up, similiar to the one on the right. Select "Open From Current Location" and click OK.
This will display the contents of the file on the screen. You can save the file in two different ways: copy and paste into a text editor such as Notepad and save it, or right-click on the text and select "View Source" which will automatically put it into Notepad.
Either way, you need to save the file and name it with ".qif" at the end. For example, account.qif. You can then import this file into your Finalical Software.
Internet Explorer users will save the file to disk and then import the file from where you have saved the .qif file.
Quicken's .QIF file format
When you download your account history in Quicken format, the downloaded file is a .QIF file, not a normal Quicken file. You cannot open it as you would a normal Quicken File which has a .QBW ending. To use it with Quicken, you must choose Import from Quicken's File menu and then select the .QIF file that you downloaded.
Quicken Users Please Note: The new OFX file format for downloading account history into Quicken 2005 or newer is no longer supported. Neteller still supports the QIF file format which will work with Quicken 2004 or earlier and most other software packages. However, if you upgrade to Quicken 2005 or newer, you will no longer be able to import your account history.
Quicken now requires Financial Institutions to pay a subscription fee to Intuit in order to provide the OFX download option. At this point we have decided not to support the OFX download. If you would still like to utilize this functionality we recommend switching to a different software package that supports the QIF file format.
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